Exchange & Returns

We want you to be completely happy with your Platinum Tailor coat. If for any reason you are not, we offer a straightforward 30-day returns policy on all orders — whether you'd like an exchange or a full refund.

What can be returned

Items are eligible for return if they are:

• Returned within 30 days of delivery
• Unworn and unused, in their original condition
• In their original packaging with all labels still attached

Items that have been worn, altered, or are missing original tags cannot be accepted for return.

How to return your order

1. Download and print the returns form below. Complete it and include it inside your package.
2. Repack the item carefully in its original packaging, ensuring all labels are attached.
3. Ship the package to the appropriate return address below. Please note that return postage costs are the responsibility of the customer.

⬇ Download Returns Form (PDF)

Refunds

Once your return is received and inspected, your refund will be processed within 7 working days. Refunds are issued to the original payment method. You will receive an email confirmation once your refund has been processed.

Please allow a few additional days for the funds to appear in your account depending on your bank or payment provider.

Exchanges

If you would like to exchange your coat for a different size or style, follow the same returns process above and indicate your preferred exchange item on the returns form. Exchanges are processed within 7 working days of receiving your return.

If you need an urgent exchange, please contact us directly and we will do our best to help.

Need help?

If you have any questions about your return or exchange, please get in touch:

Email: info@theplatinumtailor.co.uk
Phone: 07473239725

We are a small family business and we respond to every enquiry personally.