Contact Us
We are a small family business and we answer our own enquiries. Whether you have a question about sizing, need help with an order, or want advice on which coat is right for you — get in touch and we will get back to you promptly.
We typically respond within one business day.
Best for order queries, returns, and sizing questions. We respond within one business day.
Phone
Available Monday to Saturday. If we miss your call, leave a message and we will call you back.
Returns & Exchanges
We offer a 30-day returns policy on all orders.
Sizing Help
Not sure which size to order? Our size guide covers everything you need.
Common questions
Where is my order?
UK orders are sent with tracked delivery and typically arrive within 2–3 business days. US orders ship from our US warehouse and arrive within 5–7 business days. You will receive a tracking link by email once your order is dispatched. For further help, email us with your order number.
Can I exchange for a different size?
Yes — we offer free exchanges within 30 days of delivery. Follow the instructions on our returns page and include your preferred size in the package.
Do you ship to the USA?
Yes. Most of our coats are stocked in our US warehouse, meaning express delivery with no import fees or customs charges. US customers can shop at theplatinumtailor.com.
How do I know which size to order?
Our coats are true to size — simply order the size that matches your chest measurement in inches. For full guidance, visit our size guide.
Send us a message
Fill in the form below and we will get back to you within one business day.